Contents
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Summary: We collect only the data we need to provide our services, never sell it to third parties, and protect it with appropriate security measures. For questions, email [email protected].
1. Who We Are
Trueframe Software ("Trueframe," "we," "us," or "our") is a digital marketing agency providing services including SEO, paid advertising, content marketing, social media, email marketing, and analytics.
Trueframe is the data controller for personal data collected through our website and in the course of providing our services. For enquiries about personal data, contact us at [email protected].
2. Data We Collect
We collect and process the following categories of personal data:
2.1 Data you provide directly
- Contact information: Name, email address, phone number, and company name when you submit our contact form, subscribe to our newsletter, or apply for a role.
- Communications: Content of emails, messages, and other communications you send us.
- Application data: CV, work history, and other information you provide when applying for a position at Trueframe.
2.2 Data collected automatically
- Usage data: Pages visited, time spent, referral source, browser type, and device information collected via cookies and analytics tools.
- IP address: Used for security, fraud prevention, and approximate geolocation.
2.3 Data we receive from third parties
- Information from advertising platforms (Google, Meta, LinkedIn) when we manage campaigns on your behalf.
- Analytics data from tools such as Google Analytics 4 and similar platforms connected to client accounts.
3. How We Use Your Data
We use personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Responding to contact form enquiries and communications | Legitimate interest / Pre-contractual steps |
| Providing and managing digital marketing services | Contract performance |
| Sending marketing communications (newsletter) | Consent |
| Improving our website and services via analytics | Legitimate interest / Consent (cookies) |
| Processing job applications | Pre-contractual steps / Consent |
| Complying with legal and regulatory obligations | Legal obligation |
| Fraud prevention and security | Legitimate interest |
5. International Data Transfers
Some of our service providers are located outside the European Economic Area (EEA). Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions.
6. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law:
- Client data: Retained for the duration of our business relationship and for up to 5 years afterward for legal and accounting purposes.
- Contact form submissions: Retained for 2 years if no business relationship follows.
- Newsletter subscribers: Retained until you unsubscribe or request deletion.
- Job applicant data: Retained for 12 months after the end of the recruitment process, unless you consent to a longer period.
- Analytics data: Retained per the data retention settings of each analytics platform (typically 14–26 months).
7. Your Rights
Under the GDPR and applicable data protection laws, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your data (subject to legal retention obligations).
- Right to restriction: Request that we restrict processing of your data in certain circumstances.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests, including for direct marketing.
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption in transit and at rest, access controls, and regular security reviews.
No system is completely secure. If you believe your data has been compromised, please contact us immediately at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or, where appropriate, by email. We encourage you to review this policy periodically.
11. Contact
For questions, requests, or complaints relating to this Privacy Policy or our data practices:
Trueframe Software — Data Privacy
Email: [email protected]